frequently asked questions

Why should I choose eResidentCare and how do they compare to other software vendors?

Purchasing a software program for your facility can be a challenging experience as there are many vendors to choose from each with their own strengths. Our reason for being is simple, we want to offer facilities like yours a software solution that is user-friendly and quick to implement, features that support o help manage resident care,  a that helps organize resident information and services and keeps your facility compliant. eResidentCare is a SaaS (software as a service) solution securely run in-the-cloud on secure and HIPAA compliant Google Cloud engines. We have taken away the expense of maintaining and updating software for our customers. The software maintenance, updates and backups are our responsibility. Our customers provide the computers and the secure internet connection, and we take care of the rest. eResidentCare is a comprehensive package that includes a powerful charting system with alerts to manage and schedule resident services, chart medication order schedules, to personal care services to tracking incontinence so nothing is missed and supporting documentation to help you stay compliant. It empowers your staff so their time can be spent on the important things like taking care of your residents. 

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Why should I move from a paper system that my staff is familiar with and that seems to be working fine?

There are many factors about an electronic system that are compelling enough to switch. The more obvious is ease of being able to locate documents and details faster. Regulations require seven years of record keeping, which can require prime space to be used for file storage. Software can help organize records and schedules, which saves time and money, leaving more time for your staff to take care of your residents which is what it's all about.

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How long will it take to implement from a paper based system?

The answer really depends on the available resources of staff and time that can be dedicated to the implementation. We will help as much as possible to speed up the process by populating resident information into the system where possible.

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Does eResidentCare offer training?

We believe that if your staff is not trained it will be difficult to realize all the benefits a software program like ours offers. We provide live online and onsite training along with computer-based training.

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Is eResidentCare HIPAA compliant? 

We follow HIPAA requirements from a secure login to the daily backups, to our secure HIPAA compliant data center, 

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Do you offer support?

Support is included with your subscription. We offer phone support during business hours, and have a 24 hour support service tab for emailing tickets the we promptly reply to.