Frequently Asked
Questions
What is eResidentCare?
eResidentCare is a cloud-based EMR and care management platform for Assisted Living, Group Homes, Memory Care, and Behavioral Health Residential programs. It bring medication administration, resident documentation, care plans, assessments, incidents, daily care tasks, and reporting together in one easy-to-use system.
eResidentCare also includes practical AI-assisted tools, designed to reduce repetitive data entry and help staff create clearer, more complete documentation.
How does eResidentCare work?
eResidentCare is a secure, cloud-based system that staff can access from a computer, tablet, or mobile device. Care teams use it to manage resident records, chart medications and treatments, document daily care, complete assessments and care plans, record notes and incidents, and generate reports.
Information is organized one system, giving caregivers the tools they need for daily documentation while providing administrators and managers better visibility into resident care and documentation completion.
What are the benefits of using eResidentCare?
eResidentCare helps reduce paperwork and repetitive data entry while keeping resident information and daily documentation organized in one system. Staff can document care more efficiently, while administrators gain better visibility into medications, incidents, care plans, assessments, and documentation completion.
Built-in workflows, reporting, and AI-assisted tools help teams identify documentation gaps, maintain more consistent records, and stay better prepared for audits and surveys – giving staff more time to focus on resident care.
Why should I switch from a paper system that my staff is comfortable with?
Paper may feel familiar, but finding records, checking whether documentation was completed, and preparing for reviews can become time-consuming as your facility grows.
eResidentCare keeps resident records, medication documentation, care plans, assessments, notes, incidents, and other important information organized in one secure system. Staff can document care from a computer, tablet, or mobile device, while managers can more easily review documentation and identify missing information.
The goal isn’t to make documentation more complicated – it’s to make everyday charting easier to manage and give your team more time to focus on resident care.
Do you offer support?
Yes. Customer support is included with your eResidentCare subscription. Our team provides assistance during regular business hours, and support requests can be submitted through our online support portal at any time.
We also provide training resources and are available to help staff with questions about using eResidentCare, from getting started to learning specific workflows and features.
How long will it take to implement eResidentCare from a paper-based system?
Implementation time depends on the size of your organization, the number of residents, and how much information needs to be entered into the system.
Our team works with you through the setup process and can assist with entering resident information to reduce the workload on your staff. We also provide training and guidance so your team can become comfortable with eResidentCare before going live.
Our goal is to make the transition manageable and get your team up and running as smoothly as possible.
Does eResidentCare offer training?
Yes. We provide training and resources to help administrators and staff become comfortable using eResidentCare. Training can include live online walkthroughs, instructional videos, and access to our online Help Center and Product Manual
Our team is also available to answer questions and provide additional guidance as your staff begins using the system and learns new features.
Is eResidentCare HIPAA compliant?
eResidentCare is designed to support HIPAA-compliant handling of protected health information. The platform uses security and privacy safeguards such as secure user authentication, role-based access controls, and protected cloud-based data storage.
Facilities are also responsible for maintaining their own HIPAA policies, procedures, user access, and appropriate use of resident information.
Why should I choose eResidentCare over other software vendors?
eResidentCare combines the essential tools residential care teams need – eMAR, daily charting, care plans, assessments, resident notes, incident reporting, tasks, and reporting – in one easy-to-use system.
What sets eResidentCare apart is our focus on practical technology that reduces work for your staff. AI-assisted documentation helps staff create clearer notes with less writing and editing, while our AI-Powered Medication Order Reader can turn an uploaded medication order file or photo into an order ready for staff review and approval – reducing repetitive data entry.
eResidentCare is designed for organizations of all sizes, from a single location to multi-location providers, with responsive customer support and tools that work on computers, tablets, and mobile devices.
How can I contact eResidentCare?
Have questions or want to see eResidentCare in action? Complete the contact form on our website or call us at 612-293-1127.
Existing customers can also submit support requests through eResidentCare Support Portal.